Check to see if the freezer is cooling properly. If the freezer is not cooling properly, please check the condenser for dust or contamination.
Confirm that the ice-maker is in the on position (newer models will have the on control on the control panel while older models will have it on the ice-maker module).
Some Sub-Zero models have an internal water filtration system. Please ensure the filter is not restricted.
The ice-maker has an internal timer module which fails and stops the ice-making process. Please call us at (904) 802-1998 to schedule an appointment for service if you believe the ice-maker module is faulty.
There is an external electronic water valve that sends water. The lifespan of this part is 10-15 years. Please call us at (904) 802-1998 to schedule an appointment for service.